At gridX, we understand that a product doesn’t end with the delivery of the hardware – in fact that’s where it only begins. We prioritize top-tier support for our B2B customers to quickly resolve issues, answer questions and provide support wherever needed.
Existing gridX partners and customers can access our comprehensive Help Center to ask questions, submit and track requests, learn more about our products and features via the Knowledge Base and video tutorials, download manuals or guides, and much more.
gridX is proud to over level three customer support for B2B XENON users, which involves comprehensive assistance to asset operators. Level three support is the highest tier in a three-level system used by technology companies. Level three support means that gridX offers industry-leading technical expertise to solve complex problems. gridX also provides end users with first level support to help troubleshoot tasks.
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